ServiceUniland does not settle for customer satisfaction. It strives for customer loyaltyUniland’s Property Management business operates under the following objectives:
- Maintain properties at a superior level to support the success of each customer’s business
- Deliver maximum customer value at minimal cost
- Do not settle for customer satisfaction. Strive for customer loyalty.
Examples of how Uniland lives up to these principles:- On-call personalized service 24/7, 365 days a year in which customers can always speak to a Uniland representative
- Regular customer visits to ensure tenant satisfaction
- Advanced computer software applications monitor equipment life cycle costs, utility expenses and identify real estate tax errors to ensure lowest possible operating costs
- Fast repair request response times: 20-30 minutes for our team of mobile mechanics and 5-10 minutes for on-site maintenance staff
- 24-hour support during emergencies and extreme events (power restoration, business continuation, protection of business critical systems)
- Utilization of economic development programs to reduce tenant occupancy costs
- Implementation of a series of “green” measures that increase energy efficiency and reduce our carbon footprint
- Customer appreciation events
- Percentage of lease payments support community nonprofit organizations
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